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Human Resources: Management and Staff Development
June 3-4, 2008
Managers, directors and Human Resources staff all deal with many of the same issues. An employee's career starts with the interview. For the interviewer, it
starts with the law. Employment law is complicated enough on its own but in a Native context it is even more so. We will start with Employment Law, follow up
with Interviewing skills and forge on into the different aspects of Supervising and Managing.
We will recognize our many conflicts - Sexual Harassment, Violence, Cultural Diversity, Stress and any in between - and start the lifetime process of dealing
with them through communication, team skills and customer service, always keeping in mind our long-term goal: successful business within the context of our
culture. With qualified, motivated employees and satisfied customers, successful enterprises, while maintaining our values, are within reach.
Topics to Include: See Individual Downloadable Agendas and Registration Forms to the Right
Day 1: 9:00am to 4:30pm
General Session
Day 2: 9:00am to 4:30pm
- Sexual Harassment: The Law and the Facts
- Stress and Time Management
- Managing Time and Setting Priorities
- Recent Research On Stress And Anger
- Recognizing Type "A" Or Type "B" Personality
- Techniques To Manage The Effects Of On-Going Stress
- Tips On Eliminating 24 Common Time Consuming Activities
- Communication Behavior at the Organizational Level
- Team Work
- Working Well With Your Peers
- Quality Customer Service
Presented By: Karen Hall , Senior Associate, DCIAmerica
- How Positive is Your Attitude?
- Measuring Customer Satisfaction
- The Four Steps of Quality Customer Service
- Why Do You Need Quality Customer Service?
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To Be Announced
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· Send us e-mail
· Call us: 1.800.888.1027
· Call us: 1.603.643.6066
· Fax us: 1.603.643.6008 |
DCIAmerica Magazine
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