DCI America

In a combined classroom and forum setting, this interactive workshop is designed for the various management positions in tribal organizations. We will emphasize the perspective of the tribal member as ultimately your most important "client," and main beneficiary of your day-to-day work. Both a refresher for the seasoned and a crash course for newly hired or promoted managers, you will come away with a better understanding of your role as a communicator to your subordinates, while also maintaining a fair hand at evaluating and disciplining employees in the context of a tribal organization, no matter what department you work for. We will review hiring, firing, planning, and optimizing the performance of the teams that you lead. The newcomers will have the combined expertise of DCI's instructors and their fellow attendees at their disposal while the veterans benefit from the innovative techniques of their peers. Click on "Register" above to sign up today!

• Effective Communication
  • Five key steps to being a better listener
  • Questioning techniques for overcoming communication barriers
  • Recognizing defense mechanisms: How to avoid negative reactions to criticism
  • Tuning into the three most overlooked areas of communication

• Conflict Management
  • Communication Styles
  • Your Style of Managing Conflict

• Interviewing Skills
  • About the Interviewer
  • Assessing the Legal Pitfalls of Recruiting, Interviewing, and Hiring
  • Structuring an Effective Panel Interview Writing the Interview Report

• Positive Discipline
  • Dealing with “Difficult” Employees
  • Fundamental and Preventive Issues for Supervisors & Managers

• What is Strategic Planning?
  • How to Develop a Strategic Plan
  • Why Develop a Strategic Plan?

• Decision-Making "Survival" Exercise
  • Case Studies

• Making Ethical Decisions
  • Conflicting Values
  • Ethics, Morals And Mores
  • Imposing Value Judgment on Others
  • The False Notion of "Personal Ethics"
  • The Process of Ethical Decision Making
  • Value Vs. Ethics

• Team Building
  • Advantages Of Working As A Group
  • Evaluating and Selecting Ideas
  • Forming Effective Work “Committees”
  • Group Cohesiveness
  • Group Development Stages
  • Problem-Solving Strategies